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About the Service

Sherpas is a hire service based at festivals, providing electric carts (e-carts), Sherpas and camping gear to make your festival experience easier and more comfortable.

Our Sherpas are available to help unload/load your car, pull your trolly (or an E-Cart if you’ve hired one), unload/load at your camping pitch. They can even assist with putting up your tent too if you need it!

The festivals we attend are listed on our homepage and will be constantly updated as new festivals come onboard.

To manage our stock and avoid disappointment, pre-booking is strongly advised, although some E-Carts and camping gear may be available on the day.

E-Cart Hire

E-Carts are an amazing update to the standard camping trolley. It’s the only electric festival trolley to leverage Brushless motor wheel technology (used for scooters!), delivering a mammoth 2 hour run time and a top speed of 8kph that allows for a comfortable jog! It is perfect for transporting all of your heavy Camping gear from car to Campsite. You can see them in action on our homepage.

E-Carts are available for moving your gear at the beginning and end of each festival, book as long or short a time as you think you will need, or enjoy the freedom of having it the whole weekend.

The maximum load is 70kg

No, the carts are designed for transporting goods only. We are not insured to carry people and cannot accept any liability should an incident occur. We are currently working on a version to safely carry children, so watch this space!

The battery supplied should last the length of a festival, however replacement batteries will be available to swap over at no extra cost should you run out of oomph!

Yes you can! Click on the link on the Homepage. You can choose to have it shipped to your address or you can collect it from us at the Festival.

In your tent or out of sight. If you leave it unattended at any time it may be stolen. Please remove the battery when not in use, to help prevent the temptation of theft.

Report it to us immediately. We will do our best to find it at the end of the festival, and will refund your deposit if it is found. Unfortunately, if it is not found the deposit goes toward the cost of replacing the e-cart.

Camping Gear Hire

Tents, Inflatable beds, bedding, shelters, cool boxes, tables, chairs, etc. Check out our Camping Gear Hire section for a full list of the items we stock and availability.

At Sherpas, we know that even the most careful festival-goers occasionally have a “whoops” moment. Our accidental damage policy is here to keep everything fair, stress-free, and transparent for everyone. Please see our Accidental damage policy for full details.

Booking & Payment

Click on our Hire now button

Yes, each hire will require a deposit. We take a holding payment from a credit or debit card when you collect your hire, and it is released when you return the items to us at the end of use.

Bacs, credit & Debit Card, PayPal, PayPal in 3, ApplePay

Pick-Up & Drop-Off

We will have a large structure near the festival entrance within the car park. We will What3words you once we are set up.

For weekend E-cart and Camping gear hire, you will be asked to select an estimated arrival time at the time of booking, we’ll ensure everything is ready for you. For E-cart and Sherpa short hires, we request an arrival time on the Hire page when booking. However, we’re at a festival, so no stress. If you miss your allocated time, we’ll just all try and work together, there just might be a longer wait time if your Cart or Sherpa has been allocated to a different job.

Hey, we’re at a festival, so no stress. If you miss your allocated time, we’ll just all try and work together, there just might be a longer wait time if your Cart or Sherpa has been allocated to a different job.

Yes, please bring your booking confirmation e-mail with you. We will also need a credit or debit card to take holding payments for the deposits.

Please drop it off at our location where you collected from.

During the Festival

We will be open from 8am – 2pm each day. Alternatively, you can call or WhatsApp outside of those hours on 07309439771 for any help you need.

Sherpas Accidental Damage Policy

At Sherpas, we know that even the most careful festival-goers occasionally have a “whoops” moment. Our accidental damage policy is here to keep everything fair, stress-free, and transparent for everyone.

Accidental damage includes unexpected, one-off mishaps such as:

  • A cart tipping and scuffing a panel
  • A cool box latch breaking
  • A pump or mattress failing during normal camping conditions

If it happened through ordinary use and wasn’t deliberate or reckless, you’re covered.

We may charge for repairs or replacement if damage is caused by:

  • Neglect or misuse (e.g. overloading the cart, using it to tow people)
  • Intentional damage
  • Modifying or altering the equipment
  • Loss or theft of items
  • Water damage from misuse (e.g. leaving items out in rain)
  • Fire damage not caused by normal camping equipment

If you’re unsure whether something is covered, just ask us — we don’t bite!

All Sherpas gear is designed for festival life. Normal wear and tear is totally fine and never charged for.
Examples:

  • Light scuffs
  • Small fabric marks
  • Minor cosmetic scratches

Some items may require a refundable security deposit.
If something is damaged beyond normal wear, we’ll:

  1. Assess it fairly
  2. Only charge for the repair or replacement cost
  3. Never add hidden fees or “admin charges”

You’ll always receive a clear breakdown before anything is deducted.

If something goes wrong, please let us know as soon as possible by:

  • Visiting our on-site Sherpas tent, or
  • Calling or Messaging the number provided at pickup

Early reporting often means we can fix things on the spot, at no cost to you.

We’re here to make your festival easier, not stressful.
We always handle damage claims with:
✨ fairness.
✨ transparency.
✨ a big helping of good vibes.